Privacy Policy

Introduction

This Privacy Policy describes how 7012694922 and its affiliates collect, use, share, protect, or otherwise process information and personal data through https://payments.syncify.in.

We do not offer any product or service under this Platform outside India, and personal data will primarily be stored and processed in India.

By visiting the Platform, providing information, or availing any product or service, you agree to this Privacy Policy, the Terms of Use, and applicable service or product terms.

Collection

We collect personal data when you use the Platform, Services, or otherwise interact with us during the course of our relationship.

Information collected may include name, date of birth, address, telephone or mobile number, email ID, proof of identity or address, transaction details, preferences, and other information you provide.

Sensitive personal data may be collected with your consent, including bank account, credit or debit card, payment instrument information, or biometric information where applicable and permitted by law.

You may choose not to provide information by not using a particular service or feature. Some services may be affected if required permissions or information are not provided.

Usage

We use personal data to provide requested Services, fulfill transactions, improve customer experience, resolve disputes, troubleshoot issues, detect and protect against fraud, enforce terms, and conduct research, analysis, and surveys.

To the extent personal data is used for marketing, we will provide the ability to opt out where applicable.

Sharing

We may share personal data within group entities, corporate entities, affiliates, business partners, sellers, service providers, logistics partners, payment service providers, reward programs, and other third parties where required to provide Services or comply with obligations.

We may disclose personal data to government agencies, law enforcement, third-party rights owners, or others when required by law or where disclosure is reasonably necessary to enforce terms, respond to legal process, investigate fraud or illegal activity, or protect rights, property, and safety.

If a third-party business partner collects personal data directly from you, their privacy policy will apply. We are not responsible for their privacy practices.

Security

We adopt reasonable security practices and procedures to protect personal data from unauthorized access, disclosure, loss, or misuse.

Transmission of information over the internet cannot be guaranteed as completely secure. Users are responsible for protecting login and password records for their account.

Data Deletion and Retention

You may request deletion of your account or personal data through available Platform functionality or by contacting us.

Deletion may be refused or delayed where there are pending grievances, claims, shipments, transactions, or other services. We retain personal data only as long as required for the purpose collected or as required by law, and may retain anonymized data for analysis and research.

Rights and Consent

You may access, rectify, and update your personal data through Platform functionality where available.

By using the Platform or providing information, you consent to collection, use, storage, disclosure, and processing of information in accordance with this Privacy Policy.

You may withdraw consent by writing to team@syncify.in with the subject line "Withdrawal of consent for processing personal data". Withdrawal will not be retrospective and may restrict or prevent provision of Services for which information is necessary.

Changes and Grievance Contact

We may update this Privacy Policy periodically to reflect changes in information practices and may notify users of significant changes as required by law.

For privacy concerns, contact us at team@syncify.in. Support hours are Monday to Friday, 9:00 to 18:00.